SpiritualQuest–Terms and Conditions
For Customer Support please visit the link below.
Website: www.spiritualquest.com/support
Dear Customer this is where we can help you please fill out the support form and it will be forwarded to the appropriate person to facilitate your request. Please fill out the form and one of Customer Service Supervisors will be getting back to you within 1 business day! Thanks and we look forward handling your requests.
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Shipping and Handling: All in-stock products ship within 48hrs (order must be received before 2 PM P.S.T) through Fed Ex.
unless otherwise indicated, Shipping is free on Retail orders only. We do have wholesale orders and customers as well. Orders
received on Holidays and Weekends will ship the following business day. Please allow 3-6 business days for shipping. Please email
your requests or concerns as customer service will generally need to review your order and each situation before we can respond to
your service related requests. Please go to the support form and submit your requests. www.spiritualquest.com/support
Return/Exchange Policy: All products carry a Life Time Guarantee. However, if you are not completely satisfied with your purchase, you may return any item within 60 days of purchase. We will be glad to make an exchange, issue a credit or refund. Refunds are processed by a refund check or issue via Pay Pal. All returns must include the original packaging. Customers are responsible for return shipping charges and all returns are subject to a 20% restocking fee. To begin the return/exchange process, please go to www.spiritualquest.com/support and follow the reply form. Damages: In the event, an item is damaged during shipping or the customer receives a defective item; the customer will have the option of receiving a replacement product or a store credit. To begin the process of a defective /damaged product we will need to be notified in 5 business days from arrival of the shipment. Please include a photo of the damaged or defective material for review. We do ask that you keep the damaged product until the claim is settled as the shipping company may want to inspect the damaged items. All claims are generally settled quickly with replacement product being shipped back within 10 . 14 days. If the customer does not request attention or complete the customer support form within the 5 business day period of receipt of your products, we regrettably can not replace items. We do insure all packages however the shipping insurance is only in force for a limited period of time. Additionally should you want to return items all return shipping is the sole responsibility of the customer. Important Information Packages returned unable to deliver will be refunded when the packages arrive back at our warehouse, however the same applies the shipping fee's and return 20% will be deducted from the refund amount. If in the case we ship to the wrong address and it is determined to be our mistake we will gladly resend the packages with our apologies. Our goal is to propagate the finest quality products and gifts however from time to time shipping problems can occur. All products are made from natural resources and all products can vary in size, shape, color, weight and overall appearance. We take special care to provide the highest quality products available and we are also aware that perfect uniformity is not possible when dealing with a medium such as Himalayan salt. *Prices may change without notice. Please consult a salest associate or refer to the website for accurate price details. * If a product is out of stock it will ship at the next available shipping date. We will make every attempt to get your products to you or notify the customer of any suspected delays. We can not take responsibility for delays due to weather, labor strikes, and or holiday and other shipping delays outside of our influence. |