SpiritualQuest Thanks You.
Term of service I
Shipping and Handling: All in-stock products ship within one to two business days (order must be received before 2 PM P.S.T) through a shipping partner such as USPS. Unless otherwise indicated, shipping is ground transport. Orders received on Holidays and Weekends will ship the following business day. Orders ship in 24-48 during business days and then Please allow 5-9 business days for shipping unless one chooses expedited methods. SpiritualQuest is not responsible for delays due to holiday shipping traffic, weather or other natural delays. Please email your requests or concerns, customer service will generally need to review your order and each situation before we can respond to your service related requests. The support form to submit your requests link is here. Please note all tracking – shipment questions are handled by customer support via email, emails are checked and returned within 8 business hours if not sooner Thank You!
- Important note – Lost or Stolen we are not responsible for orders if they are shipped and show as delivered to the addresses provided. It is important to note there are no refunds or reshipments if the items are confirmed delivered.
- All freight shipments of large items (saunas, salt caves, salt cabins, salt walls and float tanks) shipped via freight service (as opposed to USPS, UPS or FedEx) require the customer to bring the items inside their home, apartment or facility upon receipt of delivery. Please prepare accordingly for delivery arrival by coordinating with the freight company and ensure that you have the room and help you need to accomplish this.
- Thank you. it is the customer’s responsibility to ensure a safe delivery location, not the shipper. No exceptions will be made to this policy regardless of how adamant a customer is thank you.
Free shipping mode – is not a guaranteed shipping service all delivery times are estimated and can vary depending on the volume of orders and or time of year, we do provide low cost prioritized shipments and suggest one consider those if items are needed faster. Again Free shipping is not a guaranteed delivery service all estimated delivery times can vary.
Return/Exchange Policy: Return/Exchange Policy: All products carry a return Guarantee. However, if you are not satisfied with your purchase, you may return any item within 30 days of purchase. We will be glad to make an exchange, issue a credit or refund. Refunds are processed by a rebate check or issue via Pay Pal. All returns must include the original packaging and be in new condition unopened and unused. Items open or used or damaged upon a return are not returnable unless predetermined with a support person in writing all returns are subject to a fee of 10% to 25% depending on the condition and timing of the return, Note any return after the 30 day period may be refused for that simple reason. if the lamps are unpacked, they may not be accepted as returns. Please note items on clearance or display items have no return policy is sold as is! Contact your sales professional for more details. Important note all natural items are one of a kind and will vary in size, weight, and shape. The buyer understands that all items are different and will vary in appearance all estimated weights and measures are the best possible estimates. Return shipping or postage is the responsibility of the returning party – we do not pay return shipping unless it is an error on our part. Note if you do not agree with the return policy please arrange other shipping options.
Customers can return the items via ups or other shipping modalities; we can arrange to have items picked up by our current carrier however the carrier does charge a pickup fee. All Shipping fees will be deducted from refunds upon return and receipt of items in question. Refunds are done within 10-14 days from receipt of returns.
Please Note, returns and refunds are NOT accepted for supplements, skin care regimen, personal care such as Detox creams and our edible products. No returns are accepted for Halo Generators halo generators are in individual health product and as such once ordered are non cancel-able. This policy includes any item that is considered a custom item, generally that means all sauna’s, float tanks, salt walls, and Halo-generators are all included this term of service is extended to all custom items. Custom orders once the order is sent for manufacture there are no refunds or cancellations please contact us if you have any other questions regarding this important policy – To begin the ordering process please consult the website and your service person.
Sauna and Salt Cave and Float tank system important Notices: Please note it is required when purchasing a sauna salt cave or any custom item that the end user consult with a certified electrician. Saunas and floats do have specific electrical requirements and those must be reviewed by a certified electrician. Please note each sauna and float system has clearly posted electrical requirements posted on the site and on the sauna and in the paperwork for the float systems. The proper interpretation of said specs is best handled by a certified electrician. Failure to do so could result in damage to the sauna, float and or the location and is not covered by warranty. All warranty items for saunas, floats are predicated on the proper use and professional installation and the proper application of the sauna sand floats electrical needs. All float systems are to be operated by trained associates at the end users location, the unique set up of the float technology requires a assistant start the session and end the session as well. All floats must be installed by certified individuals both of which need to be certified in plumbing and electrical work, If for any reason the installation personnel are not licensed and insured we suggest the end user find other installation professionals. A sales representative can help with any questions. Please note industrial use of saunas – saunas must be given a rest period after every three hours for at least one hour please note if your using the sauna in business it is best to unplug the sauna for one hour for every three hours of use failure to do so could void the sauna warranty – additionally note the sauna should be unplugged when not in use and unplugged when the store closes. The saunas will give you plenty of use if used properly.
Salt Walls, Salt Bricks, Salt Panels and other custom ordered items such as float tank systems. please note all custom ordered items are non-cancel-able upon the date of order. All custom orders such as salt walls, salt bricks, halo generators and salt cave sauna/salt cabins and float tanks are all considered custom items. Custom orders are hand made to order. Each salt wall or salt cave in a box or similar set up takes multiple days by hand and therefore the customer accepts all orders as final. In the event of any cancellation attempt, we retain the right to apply any fees incurred by us during the collection process. Please note on float systems and halo generators both are custom orders from within the USA or overseas, funds are transferred to our factory partners and once funds are transferred on all float and halo systems there will be no refunds. Note floats and halo generators do take time to manufacture and generally require 30-60 days before they arrive in our Los Angeles offices. Final order status is simple if you have any questions please request more information from your sales professional thank you.
Float system Installations:
All float systems are large precise systems. We must require that proper trained professionals only off load, set up and calibrate the systems. Note we suggest only using licensed professionals to off load, set up and work on the float systems
This includes proper man power for off loading, proper inspection upon arrival of the systems, the installation of the float systems must be executed by a series of licensed professionals including but not limited to Plumbers, Contractors and Electricians. In the event of a warranty claim all installation personnel may have to present certifications for warranty to be valid. Please start any warranty claim with a email to our support staff and the warranty process will begin asap. Note all warranty claims can take 1-14 business to determine what the issue and up to another 7 days to receive parts for warranty issues.
Troubleshooting: is the process of elimination to ascertain the issue and determine the proper course of correction. if the issue has efficacy and if its covered under our service agreements. for example, Saunas do have a 24-month warranty, 12 months on all electrical parts and 24 months on the box, hardware, and other structural components. Note abuse and or misuse is not covered in any form on any products. Failure to employ the proper licensed personnel to install items of warranty will result in a warranty violation. Important to follow the troubleshooting process as an integral step in the handling of the warranty process, repairs and solutions. The end user for any items will be required to provide time, images, and inspect items on hand for our engineers to ascertain the next steps. Failure to provide your assistance may halt any and all attempts to find a solution to concerns. Any repairs that are determined to be needed at your location are the responsibility of the user we are happy once we conclude the troubleshooting process to provide direction, parts, encouragement and consultation on an appointment basis. All products may be subject to troubleshooting and the process generally takes several days or longer. Note failure to complete or comply with the process will signal that all systems are functioning and our efforts will be halted, communications in key halting communication is not part of the process. – For warranty specifics please contact your sales representative.
Damages: In the event, an item is damaged during shipping, or the customer receives a defective item; the customer will have the option of receiving a replacement product or a store credit. Please note all freight shipments must be inspected on arrival and any damages must be noted to the driver the customer must retain a copy of the damages noted and the documents must be forwarded to the warehouse office the date of arrival. Freight shipments are insured until items are signed for and not a moment after, if you the customer do not inspect the items there is no recourse for damages. please follow the steps please contact us asap after you inspect your items. Customers accept that it is up to them to inspect all orders upon arrival and that freight item are to be inspected before you sign for the shipments.
For salt lamps – To begin the process of a defective /damaged product, we will need to be notified in 5 business days from the arrival of the shipment. Please include a photo of the damaged or defective material for review. We do ask that you keep the damaged product until the claim is settled as the shipping company may want to inspect the damaged items. All claims are settled quickly with replacement product being shipped back within 10 – 14 days. If the customer does not request attention or complete the customer support from within the five business day period of receipt of your products, we regrettably can not replace items.
We do ensure all packages, however, the shipping insurance is only in force for a limited period. Additionally, should you want to return items all return shipping is the sole responsibility of the customer?
- Light bulbs have no warranty as they are a wear and tear item
- damages to electrical components such as cords or bulbs can happen during shipping it is important to note that only adults assemble lamps only after a careful inspection of all components, all items are insured for safe arrival therefore if any item is in question or is thought to have been damaged please set it aside and contact your support person asap.
- Failure to view how to install bulbs and cords video (on every page of the site) may result in improper assembly and could lead to damages of the product, your location and even physical harm, When handling electrical components it is imperative to review the directions in video form online and to have an adult present at all times during the process. While damaged items are rare it is best to review, prepare and take precautions then proceed. Do not attempt to use a cord that you suspect might be damaged in any way if you have any questions you can contact support via our support email system. Again do not attempt to use a cord if there is any concern about possible damage during shipping .
Demands or Threats, The warranty for all items is clearly posted and understandable if one needs clarification we are available by email for both information and support services. If for any reason a customer makes a threat to any of our employees of any kind or uses illegal language or racial epithets of any kind all warranties are void immediately – furthermore all threats will be reported to the proper authorities and all rights to use our site will be revoked.
Please note models of all items, models, images are subject to change without notice, please note one can consult with a sales associate for up to date information and detailed confirmation. Images on the site are the latest versions and those can and will be changed without notice and may or may not show each product in its entirety. One can always consult via email, text or support ticket as well as phone for any specific questions. important to note as models do change from the factory’s and models are updated on a regular basis. Any specific questions can be handled via our toll free number or via email.
Order Changes and Cancellation Policy: All orders whether online, phone or mail agree to the entire terms and conditions. Orders ship as soon as the products are ready for shipment. Orders can be changed or canceled before any order ships. Any changes or cancellations must be received in writing during business hours on business days (hours are 9:30 -5:00 Monday – Friday) via regular mail or email. EXCEPTION once ordered Halo Generators and or Salt Walls cannot be canceled – Halo Generators are manufactured to order and are ordered from overseas once an order is taken and transmitted to the factory No cancellations are accepted. There will be no refunds on Halo Generators that are refused at the time of delivery and any and all customers are responsible for the entire cost, investment for the halo generator for any of the above reasons not and variance or combination of reasons once ordered does not constitute a change in our Halo generator cancellation policy – Any cancellations must be received within those business days no later than one day prior to product shipment. Holidays and weekends are not business days and do not count toward the cancellation policy. All cancellations must be recognized by our sales or shipping departments in writing via return email or regular mail. Once an item has shipped, no cancellations will be accepted or offered. Customers will handle any and all associated expenses derived from either refusing shipments and or shipping and restocking fees. One can refer to the return exchange policy for further assistance. Proper Use Salt lamps utilize electrical cords and bulbs; it is important to note that cords should never be placed on combustible materials such as rugs or other similar or conductive items. It is further recommended that lamps not be left on when one is away for an extended period. Inspect all components and check to make sure they are working properly. Any defective cord may have been damaged in shipping and can be replaced for free if we are notified promptly. Please refer to the entire terms and conditions located on the site. Please also review the bulb can cord assembly video on the site for proper assembly.
charge backs – non sufficient funds – fraudulent purchases, all orders whether purchased online over the phone or in person fall under the charge back non sufficient funds and fraudulent purchases policy- please note in all instances a 25% collection fee is assessed to all orders of over 250.00. In addition, all collections charges (fees collected from collection agencies, process servers and or legal fees) will be assessed to any of the above actions. Please note any charge back will be assessed a 100 dollar collection fee in addition to the percentage and applied from our collection services – in many cases chargebacks are simply one trying to keep a product without paying however we are happy to assist any customer and urge customers to contact support via our support system failure to contact support and work through the support process does not mean the end user gets to keep the product and not pay for them. that is of course standard and we will appreciate your cooperation. Additionally, chargebacks will result in a freezing of and possibly cancelling any warranty and any service related functions. Note any chargeback may be subject to warranty cancelation. Note no warranty, service or support will be provided if any item is under the chargeback
delivered by the shipping company but lost or stolen from delivery location or locations
Please note if the customer orders products to be delivered to an address and our shipping partners confirm shipment as delivered we are not responsible for stolen or lost items. Customers that are concerned about items should always request signature required for safer deliveries. Please note while it is regrettable and a shame spiritualquest has no responsibility to refund or replace lost or stolen items that are confirmed delivered to the corresponding addresses provided by the customer.
Please note if you think your items are lost or stolen one must open a support ticket within 14 days of receipt of items. Failure to do so could result in all claims being refused by UPS, Fed Ex or USPS. All items are insured, however, all claims must be submitted in writing. Please note all packages are insured by a limited insurance policy if your buying expensive items we suggest one upgrade the insurance as the base insurance may not cover all items ordered
www.spiritualquest.com/support and follow the reply form.
Packages shipped to customers that decide to refuse shipments upon arrival will be charged for the initial shipping charges the return shipping charges and a minimum 20% restocking fee. Please note all labor and restocking materials needed such as boxes and other packing materials can be charged to an order. On most items, we ship FedEx or freight shipping however in the event of a refusal all shipping costs are the returning party’s responsibility. We are not liable for any customer deciding to change their mind! While it perfectly okay to refuse items please make a note that all associated expenses are the refusing party’s responsibility. Please note refusal of handmade custom items are not allowed, refusal of items like Salt Walls, Salt Panels, Halo Generators, and other custom ordered items such as float tank Salt Cave Systems, Salt cave Saunas and or any combination thereof.
All custom ordered items are final orders there are no alterations allowed or returns of items without express written consent of the manufacturing party, the sales manager and or the managing director of the business. All Customers accept that hand made items once ordered or items that are imported for order fulfillment are non cancel-able and will not be refunded. Any handmade item, custom design or unique medical style devices are non refundable from the time of ordering please read and understand all of the terms of service as they apply to each and every customer.
All necessary collection attempts will be taken on our behalf of and any additional expenses required will be the refusing party’s responsibility all customers agree that it is their responsibility to pay for these fees and expenses should they choose to refuse shipments. Noted once an item is shipped any changes to the shipment by the customer does require extra fees and charges in most cases. Spiritualquest.com and all affiliated companies to protect our efforts in fulfilling orders suggest that is you disagree with this process please inquire before one make any changes to an order after the shipping date and in the case of custom items the ordering date – thank you
Packages returned unable to deliver will be refunded when the packages arrive back at our warehouse, however, the same applies all shipping fee’s the customer is responsible for the return shipping and or a fee of 15-20% (whichever is cheaper) will be deducted from the refund amount. If in the case we ship to the wrong address and it is determined to be our mistake we will gladly resend the packages with our apologies. Our goal is to propagate the finest quality products and gifts however from time to time shipping problems can occur.INDEMNIFICATION. All customers agree and understand that all customers at any time will indemnify, defend and hold us and our affiliates harmless from any liability, loss, claim, and expense, including reasonable attorney’s fees, arising from your use of our website and or the products or information offered. The customer uses all information at their own will. Any violation of these terms and conditions will be terms for removal of service.
Custom Orders and Importing Orders etc. note importing and manufacture of custom orders like salt walls, salt panels, salt caves, and float systems, Halo Generators and other items like salt walls and salt bricks etc are not refundable. they all represent handmade and or one of a kind items specifically ordered per customer. Note any funds applied toward or from pre-orders, overseas orders and custom orders are nonrefundable as the items are pre-selected by the buyer. All sales are final and the buyer assumes responsibility to pay in full with regard to the stated terms and conditions for importing, manufacture and all payments must be made via the accepted payment vehicles.
Storage of completed items From time to time a customer may request storage on larger orders because of logistics or other reasons, we will do our level best to store your items in an effort to accomidate good business practices. However at any time during the storage process the managment reservest the right to asses storage fees. Storage fees will pertain to all orders that are held for more than 10 business days, The storage rate is as follows Saunas are 25$ per day, Salt walls per unit are 15$ per day Halogenerators and all other custom type orders are 15 dollars per day. Please note in extreme cases where a customer orders and refuses to take delivery or pay for shipping all storage fees will be applied and retroactive to the date of completing. We generally never have to inact this term of service however we are not a free storage facility. Questions about our storage policy and or fees associated with storage please contact your local customer service representative.
Right To Refuse or Cancel Service
The company retains the right to refuse or cancel service to any client or customer. We offer exemplary services and products and if the company feels that customers are in any way aggressive, threatening or verbally abusive to our employees, staff or clients we will refuse service, Threats are serious and will be forwarded to law enforcement -thank you.
Gift Cards and related issues
There is no refund or exchange policy provided for orders from gift cards or sent to third parties, we do not warranty any orders that are executed with gift cards from any company. All gifts or gift card issues are the responsibility of the cardholder to rectify, We do not warranty or accept returns, refunds or exchanges of any kind when a gift card has been used in any product transaction.
Wrong Addresses or un-deliverable addresses
Regrettably, customers whom mistakenly supply the wrong delivery address are responsible for the entire shipment. We can not offer refunds, exchanges or free items in exchange. The site has ample opportunity for customers to review all orders and double check shipping information. It is the customer responsibility to offer accurate delivery addresses and all accompanying information no matter how insignificant. Please note return shipping charges along with any other restocking necessities will be deducted from refunds. large packages cannot be delivered to a PO box. Therefore any items that have an incorrect address or undeliverable address have no refund policy if not returned to the shipper. We, however, will do all we can to help you get another order asap. We can be reached easily for order review and or support Thank you.”
Important notes and considerations * Tracking services may not be available on Free shipping options.
***If a product is out of stock it will ship at the next available shipping date. We will make every attempt to get your products to you or notify the customer of any suspected delays. We can not take responsibility for delays due to weather, labor strikes, and or holiday and other shipping delays outside of our influence.
***Himalayan Salt lamps and other salt products Will vary in size, shape, color, and overall appearance that is the nature of a 1 natural product – NO TWO NATURAL PRODUCTS WILL LOOK THE SAME.
***All products are made from natural resources and all products will vary in size, shape, color, weight and overall appearance. We take special care to provide the highest quality products available and we are also aware that perfect uniformity is not possible when dealing with a medium such as Himalayan salt. All Weights and measures are our best estimates due to the nature of the product. By purchasing from SpiritualQuest or our affiliates the buyer accepts the entire terms and conditions and also recognizes that ordering a natural product comes with variances in size, shape, color, and texture. All items include estimated heights, weights, and appearances based on our history of offerings. In addition, the pictures used on the site will not be the product you will receive, for an additional fee we are happy to take an image of your lamp or other products on a non-refundable basis and email to you for approval. Please note packaging, images, and other items may change without notice, however, all will be similar and of the highest quality. The fee will extend to each item photographed and will be applied before an order is executed. If you disagree with any part of the terms and conditions we ask that you not complete the order. Should you have questions we have a toll free number to call for more clarification. Thank you.
*Prices, products, color, description, and weight may change without notice. The statements extend to the entire site and all products listed. Notice – Bulbs have no warranty -Please consult a sales associate or refer to the website for accurate price details. The images used on the site are best available representations of each lamp, please note the lamps in the images will not be the lamp received, as they are actual representations of the items. All natural products like Himalayan salt are unique, and therefore one accepts that when purchasing products.
Where registration is required, the visitor’s email and a username will be stored on the server.
How the Information is used The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising.
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Limits of Liability Limitations continued
a. In no event shall Provider, its parent company(s), corporate affiliates, successors or assigns, Advertisers, suppliers, Provider Licensors, or operational service providers, and their respective officers, directors, employees, representatives and agents, assume or have any responsibility or liability to you or any third party for any claims, damages or losses whatsoever including, without limitation, direct, indirect, incidental, special, compensatory, punitive, exemplary or consequential damages, or damages resulting from lost products/orders, lost profits, lost savings, loss of goodwill, or your use or your inability to use the Site, or business interruption resulting from the use or inability to use this Site, or the use and/or appearance of the Provider Content on the Site, access to any hyperlink on a Provider or third-party website, unauthorized access to or tampering with your transmissions or information we collect about you, personal injury, injury to reputation or death resulting from your use of the Site, any Provider Content, or from conduct of any user, whether offline or online, or any other intangible, whether based on warranty, contract, tort, negligence, strict liability, or any other legal theory, and whether or not the applicable person or entity is advised of the possibility of such damages. b. You agree that any cause of action arising out of or related to the Site must commence within one (1) year after the cause of action accrues, otherwise, such cause of action is permanently barred. c. We have no responsibility or liability whatsoever for Products you may obtain from or through other websites or web pages, even if you were directed or linked to such a website or webpage through the Site. Additionally, we are not responsible for assisting you in correcting any problem you may experience with Products obtained directly on the Site if you do not notify us within thirty (30) days. In the event liability is found for the purchase of any Product on the Site, you understand, acknowledge and agree that your sole and exclusive remedy and our sole, exclusive and maximum liability arising from or relating in any way to any Product shall be the amount you actually paid us (or our suppliers, operational service providers, or other e-commerce partners) for it. d. Third Party Beneficiary Rights – No person not a party to this Agreement is intended to be a beneficiary of this Agreement, and no person not a party to this Agreement shall have any right to enforce any term of this Agreement. Resale of information
SpiritualQuest never resells or distributes in any way customers information for any reason. Located in Ca.